Human Resources Intervention Prevents Workplace Violence
After we hear about sensational cases of workplace violence, we frequently see co-workers and neighbors interviewed on TV, steadfastly testifying to the camera, “He just snapped. I never saw it coming”. More likely, the incident occurred after a long and obvious series of escalation points. We call them pre-incident indicators and almost always precede an incident of workplace violence. Violence obviously can occur in a single unpredictable incident. However, in the vast majority of cases, violence follows a continuum of behavior: Discourteous behavior can evolve into...